Four service levels
How much responsibility should Innovaforte take?
Launch or Refine describes your situation. Blueprint, Implement, Assist or Operate describes how far we stay involved.
Blueprint
Know what you need before spending money.
Discovery, architecture and roadmap: business, people, processes, existing systems, duplication, risks, integrations and priorities.
- Recommended architecture
- Systems and integration map
- Application stack
- Implementation sequence
- Security baseline
- Estimated licensing and effort
- Phased roadmap
Useful even if Innovaforte does not perform the implementation.
Implement
We build it and hand it over.
Configure, integrate, migrate, test, document, train, hand over. You operate the environment afterwards.
- Domains, DNS and email
- Microsoft 365 / Google Workspace
- Website and customer portals
- CRM, ERP and document management
- HR, payroll and invoicing interfaces
- Accounting and tax-preparation workflows
- Integrations, automation and reporting
- Security configuration
Training and documentation are part of the handover.
Assist
You operate it. We are there when you need us.
Ongoing flexible support after implementation, or for an environment you already run.
- Troubleshooting and changes
- New users and permissions
- Website and workflow updates
- Reporting changes
- Small integrations
- Refresher training
- Vendor coordination
Scoped support — retained hours, support packages or agreed rates. Not unlimited support.
Operate
We become your technology operations partner.
Managed company infrastructure for companies that do not need or want a large internal technology and operations team.
- Support, maintenance and user administration
- Vendor, software and licence oversight
- Website maintenance and integration monitoring
- Backups and security hygiene
- Documentation and recurring reviews
- Workflow improvements and reporting
- Technology roadmap
Response arrangements are agreed per engagement. Regulated responsibilities remain with the client.
Implementation flow
- 01Configure
- 02Integrate
- 03Migrate
- 04Test
- 05Document
- 06Train
- 07Hand over
Build vs buy
Not everything should be custom.
Innovaforte is vendor-neutral. We recommend and integrate established products where they fit, and build only where they do not.
Use
An existing tool already works.
Configure
An existing tool needs proper setup.
Integrate
Several good tools need to work together.
Build
A real gap requires custom development.